Refund Policy
At ClassyLondon, we strive to provide our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered under this guarantee.
No Refund for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returns. ClassyLondon does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.
Exchange of Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, please send an email to info@ClassyLondon.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Obligation to Include a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the proper handling of your request.
Conclusion
ClassyLondon is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@ClassyLondon.com.